Measurable outcomes for hard-to-engage members
Beheld Health’s human-first connection program drives sustained engagement, improved experience, and meaningful clinical outcomes for Medicaid and Medicare populations.
Outcomes at a glance
Member-reported likelihood to recommend with a 67% response rate.
97% Reported satisfaction with the program experience.
“The truth is that they were very kind, always waiting for me, thank them a thousand times.”
Share of eligible members who enroll after outreach.
Members remain active for six months or longer.
Two-way conversations in maternal and diabetes programs.
Improvement compared to randomized controls.
Depression severity improved; no meaningful change in controls.
Compared to Medicaid national average of 11.5% (28% lower).
30% lower than members not in the program.
Two-way conversations supporting maternal members.
Note: Benchmarks and comparators vary by market and cohort; we provide methodology and cohort detail in plan-level reporting.
How we measure
Designed for health plan evaluation: clear definitions, transparent reporting, and rigorous study designs.
Including STAR+PLUS and maternal health cohorts.
Randomized or matched comparisons where applicable, plus operational reporting.
Standardized and disclosed per-client to match eligibility and reporting needs.
Evidence & peer-reviewed research
Randomized clinical trials support the impact of structured human connection on clinical and mental health outcomes.
Evidence of A1c improvement among patients with uncontrolled diabetes.
Structured connection improves mental health outcomes.
Clinically meaningful PHQ-9 changes among symptomatic participants.
What health plans get
- Improved quality and maternal outcomes with hard-to-engage populations
- Sustained engagement and retention driven by trusted human relationships
- Clear operational metrics and transparent outcomes reporting