We make people who aren’t typically prioritized by the healthcare system feel like VIPs.
By engaging members beyond the clinical setting, Beheld delivers non-medical interventions that improve health outcomes. Built upon cognitive neuroscience, Beheld leverages an empathetic workforce backed by innovative technology to provide the continual emotional support members need to manage their condition—making people feel better so they can be better.
Through organic phone conversations that put the member’s priorities first, Beheld fosters trusting relationships that generate unique health insights typically untapped during routine doctor visits and plan interactions. These nuances drive behavior changes that can significantly impact health outcomes, providing plans with the data they need to serve their members more holistically and cost-effectively.
Sunshine Connections delivers clinically relevant health improvements through the power of consistent, science-backed human connection.
Beheld’s Sunshine Connections program builds trusted relationships with health plan members through a cadence of telephone conversations. Through these interactions, members start to share the challenges of managing their health conditions; Beheld gathers valuable insights that are reported back to the health plan to improve outcomes, quality metrics and cost savings.
By recruiting and training an empathetic team to cultivate authentic connections, while supporting them with proprietary technology that helps identify potential triggers for escalation or intervention, Beheld takes a human-centric, science-backed approach to empathizing with each member. Through a relationship-based model that starts where most medical services end, Beheld fosters engagement that gives members dignity, autonomy and control to improve their own health outcomes by inspiring behavioral changes.
Our partners get value through improving member health outcomes, and by gaining invaluable, actionable member insights
Attract More Members
Beheld is a value-add benefit that differentiates a health plan’s offerings by reaching beyond the clinical setting to provide holistic connection personalized to members.
Increase Member Engagement
With hard-to-reach members, who are more likely to openly converse with Beheld’s trusted, empathetic callers than health plan representatives—revealing behavioral cues that could signal health risk factors.
Improve HEDIS Measures
By driving clinically-relevant results tied to HEDIS quality measures, including glycemic control for diabetes management and prenatal visits to support maternal health.
Reduce Avoidable Hospitalizations
By identifying signals of non-compliance with recommended treatment plans and intervening early enough to prevent hospital readmission after discharge
Manage Rising Risk Members
By escalating referrals back to the plan as needed, connecting members with the resources they need to close gaps in care, Beheld prevents condition escalations and reduces healthcare costs.
Access New, Actionable Member Insights
Detect when members are no longer participating in things they once did, identify SDOH and HRSN gaps, and understand what benefits a member wants or needs.
Sunshine Connections is not a point solution.
We have proven outcomes across multiple high-cost areas including:
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Diabetes
0.7% decrease in A1C over a six month period and 1.1% decrease in A1C over six month period for those with mild depression (relative to randomized control)
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Depression
4 point decrease in PHQ-9 depression screening score (relative to randomized control)
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Maternal Health
43.5% improvement in pre-term birth rates compared to national average
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Member Engagement
88% average program retention— Participants are retained on Sunshine Connection’s programs that last 6-12 months with a +97 NPS
Jon Calvin, CEO, Lone Star Circle Care FQHC