We Get Results
Net Promoter Score (Medicaid members): 97 with a 72% response rate. (Q1 2025)
Glycemic Control (Hemoglobin A1c %), in 6 months (FQHC patients):
+16% in control (<8% A1c)
-0.7% drop in A1c relative to randomized usual care, for those with A1c >8% at baseline. (p<0.01)
-1.1% drop in A1c relative to randomized usual care, for those with mild (subclinical) depression. (p<0.01)
Depressive symptoms (PHQ-8), in 4 weeks:
Dropped from 13 to 9, while randomized controls did not improve (13 to 12), p<0.01
“The truth is that they were very kind, always waiting for me, thank them a thousand times.”
Gold Standard Science
We’ve demonstrated that with diabetes, and with loneliness and depression, our talented health callers can significantly improve outcomes that matter to patients and health plans. The participants in our programs pick up the phone, engage regularly with our callers, and over the course of service, have clinically relevant improvements. Our results have been published in leading medical journals, and are freely available. What makes us unique is our workforce, training and support both for callers and participants, and the science that we bring to the art and craft of conversing to bring back connection and dignity in the service of health. To find out how we can support your health care plan, contact us.
